What can we help you with?

What are your office hours?

We are open from Monday to Friday, 9am to 5.30pm est. (closed public holidays and Week-Ends).

Security is paramount with Ker-ching! When you supply you banking details for payment, it is secured through our SSL certificate and other security measures, including data encryption. Example: When you want to be paid, you will need to supply your bank account information, as soon as you enter this information, it's encrypted. Ker-ching cannot access your banking information unless we enter a specific rotating password. If you require further Cashback payments in the future you will be required to enter your banking details once again.

The same encryption procedures apply to passwords.

Please read our Privacy Policy for further information on our commitment to your privacy.

How does Ker-ching! Work?

Firstly, Ker-ching is the first Australian online shopping program to have Cashback at hundred's of Retailers PLUS a Price Komparison program that offers cashback on purchases. Ker-ching Price Komparison looks for specific products & brands, saving you more time and money. Kerching Cashback Shopping let's shop at your favourite Retailers. Together, both programs offer you options to further enhance your shopping experience.

Whatever you are shopping for, you are likely to find it on the Ker-ching! website where you can shop as normal and earn Cashback on every item purchased. (With the exception of Gift Cards like Woolworths that offer an Instant Discount).

It's so simple. Start shopping at Ker-ching! and select a store or product by clicking on “Go To Store”. You will then be directly linked to your chosen stores's normal website. Browse, shop and purchase exactly as usual on the chosen stores website.

The store will advise us of your purchase and the amount of Cashback earned will appear in your Ker-ching! account. You can view your Ker-ching! account and be paid your cashback once your purchase has been approved by the Retailer.

It's so simple. Start shopping at Ker-ching! and select a store or product by clicking on “Go To Store”. You will then be directly linked to your chosen retailers website. Browse, shop and purchase exactly as usual on the chosen stores website.

How do I shop and earn Cashback?

First off, it’s FREE to join. No obligation just cash back into your bank account or you can purchase Gift Vouchers, it’s totally up to you.

When you log into the Ker-ching! website, select the store, product or offer that you are interested in and click 'Go To Store'. The retailers normal website will open in a new window. Browse, shop and purchase exactly as usual on the stores website. There is no special code needed at the check out unless you are taking advantage of a Ker-ching! coupon code offer. We will update your rewards account with all eligible transactions, usually within 2 - 3 days from the date of your purchases

If you have recently made an eligible purchase or transaction and can't see your rewards in your account don't worry. Rewards usually take around 2 - 3 working days from date of purchase to be reported in your account as 'Pending'. Some stores however can take up to 30 days to report 'pending' transactions to your account.

Rewards will change from 'Pending' to 'Approved and automatically become Available Cashback when the return period of the goods has passed and/or the transaction is verified by the stores. The length of time from 'Pending to Confirmed and Available' varies from store to store and can be anywhere from 7 days to 90 days. Some rewards however may take longer to be confirmed. Travel and Accommodation rewards for example may not become 'Available' until after you have completed your travel.

Available rewards are just that, confirmed and available. If your account has an available balance over $10.01 you can get paid at any time by going to Get Paid from the My Account section of the website. To keep your account open you must keep a minimum of $10.01 in your account.

* Please Note: Cashback does not apply to Gift Cards, you in fact receive an instant Discount as your "Reward".

What tips do you have to make sure I receive my Cashback?

Ensure you are logged into Ker-ching! and your cookies are turned on. Log-in and shop at any of the participating Ker-ching! stores by clicking on the “Go To Store” button.

Very Important Point...interrupting your shopping session by closing the window, performing searches on other sites, clicking pop-ups, turning off cookies, visiting your social networking home page, and other sidetracks are examples of things to avoid that may mean that the recording process is disrupted and you may not receive your Cashback. View Shopping Guidelines.

Using coupons from any other sources, other than those coupons listed on this site, may mean that your rewards will not be awarded.

What if I have problems logging in?

Please refer to “Contact Us” section at the bottom of the page.

Let us know the details of your issue and we will try and resolve any challenges you may have ASAP.

Do you have consultants that speak other languages other than English?

No, we are sorry but we don’t have multilingual consultants.

Will Your Retailers Change?

Yes. A Retailer may retire from our website at any time. Retailers can for whatever reason stop marketing with us. It could be that they have tracking issues, in that case we will pause them. Some Retailers may want to stop promoting via this type of channel, in the end it’s up to each Retailer on how they want to promote their business.

Where does the Cashback come from?

Internet shopping is fiercely competitive and online stores must be constantly offering the best deals and rewards in order to entice new customers and ensure loyalty from existing customers.

The same way that supermarkets reward customers with loyalty points on their shopping, Ker-ching! members earn rewards on their shopping from participating stores.

Will I still earn cash back if I compare prices at other online retailers first?

Yes, as long as you do this prior to coming to our site, you can then close the other sites you have used to compare and log in to the Ker-ching!C program then go directly to a store via the Ker-ching! “Go To Store” buttons. Please read shopping guidelines.

It is important to remember that wherever you decide to purchase your item, you will only earn Cashback if you have accessed the store directly from the links on the Ker-ching! website first.

Will I see cash back rewards straight after I have completed my purchase at the stores website?

No. We have tracking processes in place. Once you have completed your purchase on the stores website, the store will notify Ker-ching! of your purchase and we will then update your account. Rewards usually take up to 2 - 3 days to appear on your Ker-ching! Account. Some stores however, may take up to 30 - 45 days to report your transactions.

How do I receive my Ker-ching! reward payments?

It’s very easy. Sign in, click on My Account or My Rewards and then click Get Paid. Simply enter or confirm the bank account details where you would like to receive your rewards payment. All confirmed and available rewards balances that total over $10.01 are available for payment.

You can receive payments electronically by direct bank transfer to any Australian bank account. Payments may take up to to a maximum 5 business days to be process.

How are my purchases tracked?

It’s standard safe practice with most websites on the internet, Ker-ching! keeps a text file called a "cookie" in the browser files of your computer .These small chunks of information (known as cookies) contain tracking information so that when you are logged in to Ker-ching! and you visit a store from the links on the Ker-ching! website, any purchases made will result in the store reading this information.The store will then send us information about your purchase, at which point we can then credit your rewards account.

This is extremely safe and does not result in any security issues for you or your computer. The cookie itself does not contain any personal information however it does allow us to relate any purchases you make from the links on the Ker-ching! website back to your Ker-ching! Rewards account.

Cookies can be turned on and off by you at any time in your web browser menu. However in order for us to be able to record your purchases and rewards, your browser must have ‘cookies’ enabled.

How can I check my cookies are turned on?

Go to the privacy and/or security settings in your browser and make sure your cookies are enabled.

If you cant find the cookie settings there,refer to the help section of your browser or follow these instructions courtesy of Google http://www.google.com/support/websearch/bin/answer.py? hl=en&answer=35851

When and where will I see my earned Cashback in my account?

Cashback usually takes around 2 - 3 days from the date of your purchase to be reported in your account as "Pending". Some merchants however may take up to 30 days to 45 days to report transactions.

My Rewards is the place to review all your transactions and request payment of your rewards as well as the place to update and change your personal information and communications preferences etc. First log in and then click the link to My Account to get to My Rewards. Here you will find your current Ker-ching! transactions and Cashback balance along with a full transaction history.

What is the difference between “Pending Cashback” and “Approved Cashback”?

Pending' is the term for the rewards earned from your shopping that have not yet been confirmed as available and payable. Your transaction has been tracked by the store and your rewards are 'pending' prior to final confirmation from the store. Final confirmation is usually received after the return period of the goods or services has passed and/or the transaction is verified by the stores.

If you have recently made an eligible purchase or transaction and can't see your rewards in your account don't worry . Rewards usually take around 2 - 3 days from date of purchase to be reported in your account as "Pending". Some stores however can take up to 30 days to report 'pending' transactions to your account.

Rewards will change from "Pending" to "Approved " and automatically become "Available Cashback" when the return period of the goods has passed and/or the transaction is verified by the stores.

The length of time from "Pending to Confirmed and Available " varies from merchant to merchant and can be anywhere from 7 days to 90 days. Some rewards however may take even longer to be confirmed. Travel rewards for example may not appear until after you have completed your travel.

'Available' rewards are just that , confirmed and available. If your account has an available balance over $10.01 you can get paid at any time by going to Get Paid from the My Account section of the website.

My purchase and Cashback have both been reported as lower than expected?

As advised, stores will only pay Cashback on the purchase price excluding GST and shipping, delivery and any other such costs. This mostly explains why you can have a lower purchase amount reported and consequently receive a lower Cashback amount.

If your Cashback is still less than you believe is correct please submit a Cashback Enquiry.

What if I don’t see Cashback credited to my account for a recent purchase?

Cashback usually takes around 2 - 3 days from the date of your purchase to be reported in your account as "Pending". Some merchants however may take up to 30 days to 45 days to report transactions.

Please save your order confirmation or invoice from the store until your Cashback is posted to your account.

If you have followed all the Cashback guidelines (at the base footer page of the Ker-ching! website) such as linking directly to the store from the Ker-ching! “Go To Store” buttons and only using coupon codes that are listed on the Ker-ching! website and your transaction and rewards don’t appear in your account within 30 days to 45 days of your purchase date, please submit a Claim Form with your order confirmation or invoice and we will review our data and contact the store to determine what may have occurred. The Claim Form is displayed at the footer page of the Ker-ching! Website..

Some stores however will not accept enquiries on transactions, that have not been automatically tracked or have been declined and in this case we will be unable to investigate further and will be unable to claim Cashback for you on transactions from these stores. Stores with a 'no enquiry policy' are displayed on the 'special terms' section on the store's page on the Ker-ching! website.

My purchase amount has been reported as zero, however my rewards are correct. Why?

Some retailers are not able to report the purchase price. Providing your Cashback has been reported correctly then the lack of purchase price details will not affect your Cashback balance.

How do I submit a cash back enquiry?

Please use the Contact Us form on the website. We will respond to your enquiry within 2 business days.

How can I change and update my banking details, password and other personal details?

Log in with your current password. Go to My Rewards then My Settings and here you can edit and update all your personal details.

I have forgotten my password.

Go to Sign In and there you will see a link to Forgot Password. Enter the email address registered to your account and you will be emailed a link to reset your password. NOTE: The address you type in must match the current email address registered in your profile

My Cashback pending amount was changed back to zero or declined and never confirmed?

If this is the case it usually means that the retailer has declined your Cashback for some reason. We are not usually informed of the reason why a retailer might decline a transaction – but common reasons are as follows:

The purchase (or part of the order) has been returned or cancelled.

Although the retailer has tracked your transaction they have decided that it didn’t qualify under their terms.

A coupon code was used that was not listed on the RRC website in which case rewards ! may not be payable.

If this has happened, and you cannot think of the reason why your Cashback has been declined, then the best thing to do is to submit a Claim Form. Some stores however will not accept enquiries on transactions, that have not been automatically tracked or have been declined and in this case we will be unable to investigate further and will be unable to claim Cashback for you on transactions from these stores. Stores with a 'no enquiry policy' are displayed on the 'special terms' section on the store's page on the Ker-ching! website.

I want to claim for Missing Cashback but my purchase was more than 60 days ago?

If it is over 60 days since your purchase, then we are unable to investigate your claim.

This is because, in our terms with stores we have agreed to only follow up on claims for purchases within the previous 60 days.

If, however, you wish to claim because your transaction has recently been disallowed or declined by the store (i.e. your Cashback has been declined or crossed out and replaced with zero) – but your purchase is now over 60 days old, then under our terms we are able to accept your claim and look into this on your behalf. If this is the case please “Contact Us” despite the purchase having occurred more than 60 days ago. Some stores however will not accept enquiries on transactions that have been declined and in this case we will be unable to investigate further and will be unable to claim Cashback for you on transactions from these stores. Stores with a 'no enquiry policy' are displayed on the 'special terms' section on the store's page on the Ker-ching! website.

How is the exchange rate for international retailers calculated?

Currency rates are updated daily from published bank exchange rates and include foreign exchange fees. These rates are used to convert your international currency rewards to Australian dollar rewards when they are first displayed in the your account. Providing the foreign amount is not subsequently adjusted by the store the initial conversion amount will be final as per the date of the transaction. If however the store subsequently adjusts the transaction amount the current exchange rate on the date of the adjustment will be used to redetermine the Australian dollar conversion amount.

I want to unsubscribe from email newsletters?

OK, that’s an easy one!

If you would like to unsubscribe from the Ker-ching! newsletter and marketing emails, then simply sign-in and go to My Account then go to My Settings then go to Communications Preferences and follow the instructions.

Alternatively, you may unsubscribe, directly from a marketing email you have received, by clicking on the Unsubscribe link at the bottom of each and every email we have sent to you.

You will continue to receive administrative emails regarding your transactions and other important administrative matters. If you wish to stop receiving these administrative emails then you will need to close your account.

How do I close my account?

We are very sorry to see you go.

If you simply wish to unsubscribe from the Ker-ching! marketing emails, see the prior question, for simple instructions on how to unsubscribe.

If however, you wish to close your Ker-ching! account entirely and cancel your subscription, then Sign-In and go to My Account then Account Settings then Close Account and follow the instructions.

If your membership is cancelled, you will forfeit any outstanding payments and rewards.

Is CashBack Guaranteed?

Our service allows members to earn cashback on tracked purchases from retailers. To qualify for cashback, the retailer must confirm that the purchase is tracked, genuine and successful and your resulting referral fee must be received by us from the retailer (becoming "cashback" as a result). We're afraid that cashback and cashback payment periods cannot be guaranteed due to the number of parties and technical issues involved in the process but we will always do our best to obtain your payment for you as quickly as possible.

If your purchase is declined for cashback we can investigate this further - you can simply email us your Claim Form and we’ll get back to the Retailer and find out why it was declined.

Please supply all your purchase information. (your name, purchase number, receipts, date, item/s etc..)

Why is my cashback tracked at the wrong amount?

First, please check that you haven't included GST and delivery charges, as most retailers don't pay cashback on these.
Also, some purchases do track at the wrong rate initially before updating automatically a little later on. If you are sure that your purchase has tracked at the wrong amount please “Contact Us” your detailed of the purchase and we’ll ask the retailer to investigate.

Why hasn’t one of my transactions been recorded?

There are two main reasons why one of your transactions may not have been recorded:

There is a delay - sometimes it just takes a few days for a purchase to appear as a transaction that's shown as 'Recorded' in your account. So please don't worry if it doesn't appear straight away.

There was a tracking problem – we rely on the use of cookies to track your purchases. The most common reason cookies don't track properly are:
(a) we weren't the last place you visited before buying
(b) an old cookie was still hiding on your machine and hadn't been cleared
(c) you're computer is not set up to accept cookies. Refer to the FAQ - What tips do you have to make sure I receive my Cashback?

TERMS AND CONDITIONS - Updated November 1, 2022.

Kerching Rewards is a business owned by Retail Rewards Club Pty Ltd (acn. 628122663) which owns and operates the website, www.kerching.com.au (hereafter as Kerching / Ker-ching , 'we', 'us' or 'our').

By using this Website you agree to the these Terms and Conditions and the Privacy Policy outlined on this Website.

Changes to the Terms and Conditions shall be made from time to time.

These changes shall be highlighted but you must check the Terms and Conditions regularly.

Your continued use of the Website shall be acceptance of the changes to the Terms and Conditions.

If you do not agree to any changes to the Terms and Conditions, then you must immediately stop using the Service and Website.

Introduction.

Definitions

Account means an online Kerching account we establish when you register as a member;

Any rebated (cash back) funds that are in your Kerching account can be transferred into your own savings account. A minimum of $10.01 must be left in your Kerching account to keep your Kerching Account active and open. If you withdraw all your funds in your account, your access to the website will be closed.

Cash Back or Incentives means: After a purchase is made on the Website and later approved by the Retailer, a rebated amount of money, called cash back or an Incentive Payment will be credited to your Kerching account (subject to these Terms and Conditions).

Kerching Rewards or Kerching (Ker-ching) means: Online eCommerce Shopping Rewards, Sales & Benefits Website.

Site or Service means: Online shopping, retailer displays and offers.

Content means: Information or images on displayed products.

Confidential Information means information that is by its nature confidential but does not include :

(i) information already known to the receiving party at the time of disclosure by the other party; or

(ii) information in the public domain other than as a result of disclosure by a party in breach of its obligations of confidentiality under this agreement;

GST means:

(i) the same as in the GST Law;

(ii) any other goods and services tax, or any tax applying to this transaction in a similar way; and

(iii) any additional tax, penalty tax, fine, interest or other charge under a law of such a tax; GST Law means the same as "GST law" in A New Tax System (Goods and Services Tax) Act 1999 (Cth);

Terms of Use means these Terms and Conditions;

Member means a person that has registered / signed up on the Website to receive cash back rebates, prizes and retail offers.

Merchant means retailer or service provider linked on our Website;

Network means the merchants and their advertising agencies and tracking agencies;

Reward means cash back or other benefits advertised by us to be credited to you upon completion of a transaction;

Service means this Website and the opportunity to access through this Website the many merchant's websites and online ordering facilities advertised on the Website and to obtain advertised rewards subject to these Terms and Conditions;

Transactions means purchases made by you from a merchant displayed on our Website and such purchase is made by accessing the merchant through our Website;

User means the person who is registered as a Member and accesses the Service;

Website means www.kerching.com.au

Kerching means 'We', 'us' 'our' it also means Kerching or Ker-ching;

'You', 'Your' means the User registered on the Website.

Interpretation

Words importing the singular include the plural and vice versa and words importing one gender shall include all other genders. Headings are for ease of reference only and shall not affect the interpretation of these Terms and Conditions;

Kerching provides a Website advertising numerous merchants and providing links to those merchants online store. All transactions are between you and the merchant and we make no warranties with respect to any of the merchandise or services featured or mentioned on the Service.

Terms of Use;

You must be registered as a User to use the Website and the Service;

You must be eighteen (18) years of age or over;

You must be a resident of Australia

You must have a bank account with a bank domiciled in Australia

All cash back funds or incentive payments will be in Australian dollars for transactions in Australia

You must supply a valid email address, it must be an active email address regularly used solely by you;

Your right to use the Service is personal to you and you may not authorise others to use the Service, and you are responsible for all use of the Service by you and by those you allow to use, or provide access to, the Service;

You may only use the Website for the provision of the Service;

You will not disrupt, modify or interfere with the Service or its associated software, hardware and/or servers in any way, and you shall not impede or interfere with others' use of the Service;

You will not alter or tamper any information or materials on or associated with the Service or hinder the operation of the Website. Other than connecting to Service servers by http requests using a Web browser, you shall not attempt to gain access to Service Provider's servers by any means - including, without limitation, by using administrator passwords or by masquerading as an administrator while using the Service or otherwise;

You shall not use the Service or Website to send spam;

You will not use the Website for any activity which is obscene, indecent, offensive or defamatory or you chose a user name which is rude, indecent or offensive;

You must keep all passwords, account names, username or log in identifications required to access the Website secure and confidential. You shall be responsible for any loss or damage if your username, password, log in identifications are compromised by your actions;

You shall not copy merchant discounted voucher or coupon codes illustrated on our Website and use these codes outside of our Website.

Your Membership;

As a registered User you shall have access to an Account created by Us on the Website;

You may only have one Account on the Website, this includes access to all our our program offerings.

You may cancel your membership/registration at any time;

As a condition of membership, you will need to accept service emails from Us and authenticate your email address. Please note that you will also be signed up to receive newsletters or email communications but you can unsubscribe to any correspondence at your convenience

As a registered User you may be eligible for a cash back or a cash reward or rebate after successfully completing a transaction with a retailer displayed on the website;

You acknowledge that all transactions you make with the individual retailers displayed on the Website are with the individual retailer and not with us;

All transactions are electronically traced through a third-party network and reported back to us by means of an identification tag provided in the reports of the merchants and their tracking network;

To be eligible for a cash back/rebate you must enter the merchant site from the Website for each purchase;

You consent to the storage by us of all information provided in the merchant reports and by you when using the Website;

The information you provide to us in your membership registration and further information that you have supplied that is accessible by you in the Website includes personally identifiable information. This personally identifiable information is never sold or shared with any third party, except: if you expressly agree and give us permission to do so. For example, we may pass on some details to a third party if it is necessary for us to process or follow up on a transaction and you give us consent to do so; or if it is required by law.

When visiting our website, if you decide or direct us to pass your personal details onto a third party, we are not liable for privacy practices, marketing, damages or any

actions that may occur from any third party from time to time;

Cashback Rewards & Benefits;

Cashbacks or rewards shall be advertised by us on the Website;

All cashbacks advertised on the Website can vary from time to time due to a change in the Terms and Conditions with the merchants, its agents or us. We shall take reasonable care and skill to ensure that the data provided on the Website is accurate and up to date.

However, we give no warranty of the accuracy of any information on the Website and we are not liable for any errors, bugs or omissions, neither are we liable for any resulting damage or loss;

We take reasonable care and skill to ensure the correct functionality of the website, however we give no warranty of the functionality and do not accept liability for any errors. Your applicable cash back shall be credited in line with the information reported to us by the network, which may be more or less than the advertised cash back rate;

You can maximise your chances of accruing cash back over several purchases if you click through to the merchant site from our Website directly before each purchase;

We are not liable if the merchant fails to report your sale to us. Merchants have their own rules upon which they determine transactions to be genuine, i.e. An attempt to simply earn money by clicking with no intention to continue to use/buy from their website could be deemed as non-genuine. These rules may or may not be advertised by ourselves or the merchant and may be discretionary;

We reserve the right to make balance adjustments to your Account or reclaim the cash back funds where the cash back credit was applied in error;

Your cash back rewards are secure and have no expiry date, as long as your account remains active and complies with these Terms and Conditions.

To receive you cash back you agree to follow the guidelines displayed on the Kerching website. Any variation could result in you NOT receiving your cash back rebate.

The number of Merchants advertised on the Kerching Website will vary from time.

Any Credits available on the Website cannot be exchanged for cash or transferred to a third party.

Transactions & Accounts:

All cash back/rewards are calculated on the item's purchase price less GST and delivery charges;

When your purchase has been completed and reported to us, we will credit your account with a 'pending payout'. Once the retailer confirms the transaction, and credits us with the cash back, the payout will be marked as 'Approved' (this can take in excess of 90 days) and will depend on;

The date of purchase;

Reporting of the transaction to us;

If payment by you is staggered or delayed eg booking a Hotel or Travel several months in advance;

Retailer misplacing your purchase;

Your transaction being reviewed by the network;

Cash back rewards are not transferrable between members or accounts;

Multiple accounts are not permitted.

If the goods are returned or the sale reversed or amended by any means then the cash back credit will not be made.

Please note you must be logged into our site so we can track purchasers. We have taken reasonable measures on our site to inform you that you must be logged into our site if you wish to receive cash back rewards. Your transactions can then be tracked by the merchants and our network team.

Be warned: You will not receive your cash back reward if you go directly to the merchant. You must log into the Website and proceed to transact as required. DO NOT price compare while using the Website, you run a huge risk of not receiving your cash back payment. Please read "Guidelines" that are displayed on every Retail tile (advertising space) throughout the Kerching Website and App.

Kerching Komparison and Price Drops:

You agree that Kerching has no control over Retailers products and prices. Products and Prices will change from time to time.

Kerching offers a Price Comparison / Cashback arrangements only with Retailers that have approved Kerching to market their products.

You will buy directly from the Retailer, we have no control over delivery or faulty items, so please read their Terms & Conditions.

Note: Be aware that some product prices may be in other currencies and need to be taking into account when purchasing, prices may fluctuate without our knowledge. Always check with the Retailer prior to purchasing.

CREDIT CARD PROMOTIONS: If you make a purchase at the time when a Credit Card Company has a special promotion in action and you pay with that specific credit card, you will not receive your cash back reward.

Example: AMEX promotes an offer through one of our merchants that happens to be on our website and you purchase and pay for an item with your AMEX card, under these circumstances you will not be paid your advertised cash back reward. Kerching has no control. over the merchants decisions on how they market.

Most Credit Card Companies alert their card holders of these promotions.

Our understanding is that you are aware of these promotions, and understand that you will jeopardise any cashback rebates if you purchase from our website under these circumstances.

You will not receive any cashback if you copy merchant discounted voucher or coupon codes illustrated on our Website and use these codes outside of our Website. This would cause us to take action against you, your account maybe cancelled and your cash back rewards forfeited.

No cashback shall be paid if you use any third party voucher or coupon codes within our Service.

No Cashback is payable on other services when purchasing just Accommodation: No cashback on: Mini bars, Dry cleaning, Dining or any other purchases.

No cashback shall be paid if you do not complete your purchases before opening any other websites (including Google);

When you make purchases you must comply with the terms and conditions of the merchant;

If your account is terminated or disabled for any other reason, then all cashback for past transactions and further transactions shall be forfeited;

We will assist you if you have not been credited with your cash back reward and we will investigate why you were not paid but we cannot guarantee the outcome, the merchants or network determine payment of the cash back;

We also reserve the right to discontinue missing claims, if no purchases were made.

If a merchant still hasn't paid a manual cash back claim after a period of six months then we reserve the right to close the enquiry claim.

We will not administer or assist with any cashback claims after 6 months from the date of purchase.

You take full responsibility for the items purchased by you and we are not liable for purchased items that are lost or damaged.

Coupon Codes and Advertising: (See Website Information)

All Coupon Codes are issued by a third party. Kerching will not accept any responsibility on Retailer Codes or purchases from these codes, all codes are offered in good faith.

All advertising including Banners are acceptable by the registered member. The member has the power to terminate his or her member account at any time.

Kerching has the option to change any advertising from time to time.

Banking;

You may request us to pay the cashback credits into your bank account. We have no control over your banking details, we therefore, ask that you send us the correct banking information. All banking information is encrypted for your protection.

On request:

You must provide us with your banking information. You are solely responsible for maintaining your correct banking information and we will not be responsible for any losses incurred by you if your banking details are not correct;

Any transfers that are incorrect or transfers that are sent to the wrong bank or account are your responsibility and we will not be held accountable. Fees may apply.

A minimum amount of $10.01 must be transferred from your Kerching Account. We may change this amount but you will be notified 30 days prior to this change taking effect;

We shall close your account if all amounts credited to the Account are withdrawn;

We will not hold or store your banking details within our programs;

We will not hold or store credit card information after any transaction made by you.

You must make your own enquires as to the collection of financial information by any network, merchant or business with whom you make purchases; and

We are not liable for any network, merchant or business that holds or collects your financial information on any or all purchases.

Personal Information:

To register as a Member you must supply the information requested by us;

You are solely responsible for all information that you give to us. It must be current, accurate and valid at all times. You can change your details within your site account at any time. If you are confused or have issues please contact us.

The information you provide us in your membership registration and further information that you supply that is accessible by you in the Website includes personally identifiable information.

This personally identifiable information is never sold or shared with any third party, except: if you expressly agree and give us permission to do so. For example, we may pass on some details to a third party if it is necessary for us to process or follow up on a transaction and you give us consent to do so; or if it is required by law.

When visiting our website, if you decide or direct us to pass your

personal details onto a third party, we are not liable for privacy practices, marketing, damages or any actions that may occur from any third party from time to time.

Fraudulent/deceptive/illegal transactions;

We shall terminate your membership and your account and any cash back credits contained in your account shall not be paid to you if you use the Service for an activity that is fraudulent and/or deceptive or illegal;

Deceptive activity includes instances when a member undertakes purchases, bookings or other transactional activity at a store via the Website without any intention to consummate the transaction (for example where a member purchases and then cancels a transaction in order to attain a cash back payment).

Any Fraudulent or illegal activity shall be reported by us to the appropriate authorities.

Komparison Searches:

When you search for any brand or product within our Website or App, we can only draw down from the Retailers that are Kerching approved. All Retailers can change from time to time, this is out of our control.

Kerching has the option to choose any Retailer they think would add value to the website. Some of these retailers will not have cashback rebates attached.

Website (site) Information:

Information available through our website or service is for educational, entertainment and promotional purposes only. While we make efforts to ensure that information provided by us is accurate, we do not represent or warrant that any User Content or Site Content is accurate, complete or current. In all instances, it is your responsibility to evaluate the accuracy, timeliness, completeness, or usefulness of Site Content, User Content, and other information and opinions expressed through our Site or Service. Example; ratings and reviews may be informative to some but are not provided as a guarantee or prediction of the level of performance you may experience with the applicable product, service, merchant or other third party. You are solely responsible for any actions or decisions you take based on materials and information available through our Site and Service, and should carry out your own research and investigation as appropriate.

If there is a dispute between you and anyone accessing our Site or Service, or you and any third party in connection with our Site or Service, you understand and agree that we are under no obligation to become involved. In such instances, you hereby release Kerching and its officers, directors, employees, parents, partners, successors, agents, affiliates, subsidiaries and their related companies from claims, demands and damages of every kind or nature arising out of, relating to or in any way connected with such dispute.

ONLINE MERCHANTS AND THIRD PARTIES

Your dealings with online merchants or other third parties via our Site or Service, including third party websites accessed via links on our Site, are solely between you and that third party. As such, when you engage in a transaction with a third party or access a third party's website, you do so under their terms and policies, not ours. Complaints, questions and claims related to transactions with any third party should be directed to that third party.

WE MAKE NO WARRANTIES REGARDING AND SHALL NOT BE LIABLE OR RESPONSIBLE TO YOU (WHETHER IN CONTRACT, TORT OR OTHERWISE) FOR YOUR USE OF, THE QUALITY OR LATE DELIVERY OF THE GOODS OR SERVICES FROM ANY THIRD PARTY OR FOR HONORING (OR TO CAUSE ANY MERCHANT TO HONOR) ANY ERRONEOUS INFORMATION REGARDING THE PRICE, DESCRIPTION AND AVAILABILITY OF, OR ANY DISCOUNTS, OFFERS, PROMOTIONS AND COUPONS RELATING TO ANY PRODUCT OR SERVICE OFFERINGS PROMOTED OR AVAILABLE THROUGH OUR SITE OR SERVICE.

You acknowledge:

We have not reviewed and do not endorse the content of all sites linked to and from this Service and we are not responsible for the content or actions of any other sites linked to and from this Service. Your linking to any service or site is at your sole risk;

We are not liable for any price fluctuations or offers that may occur from time to time. We will however review any discrepancies and will adjust the Service or product accordingly, if we deem it necessary.

We are dependant on the merchants and networks providing up-to-date information and will not be held responsible for price increases, product unavailability and or withdrawn product or service.

Kerching does not compare all products, nor all providers of products in the market. We can only display Retailers who have accepted Kerching to market their products.

We do not guarantee that the retailers listed on our site will always offer the cheapest prices available in the market, we have no control over retailers prices as they will fluctuate from time to time, sometimes without notice.

The product and pricing information shown on the Kerching website is selected from various retailers at a certain times each day.

While we endeavour to ensure that the product and pricing information is current and accurate, you should confirm this independently with the retailer.

Some pricing may be shown in a different currency, so please ensure that you are aware of pricing prior to purchasing.

Any complaints will be dealt with on an individual bases, please email within 10 days of your original grievance.

We do not necessarily endorse, support, sanction, encourage, verify, or agree with the comments, opinions, or statements posted on discussions or related to; forums, advertising, seminars, business services, chats, travel log or otherwise contained in the Service. Nor do we or our third party service providers make any warranties with respect to any of the merchandise featured or mentioned on the Service.

Any information or material placed online, including advice and opinions, are the views and responsibility of those who post the statements or those who actually sell any merchandise, and do not necessarily represent our views, our clients or our third party service providers.

You agree that you have sole discretion not to use our services or site if you disagree or have any issues relating to our Terms & Conditions.

Release;

To the extent permitted by law you release us form any and all claims, demands and damages (actual and consequential) of every kind and nature, known or unknown, arising out of or in any way connected with a dispute with any merchant or retailer, your membership or use of this Website.

Indemnity;

To the extent permitted by law you indemnify and keep us, our parents, subsidiaries and our officers, employees, agents, consultants and affiliates indemnified against all claims, including third party claims, demands, damages, all costs (including legal), penalties or suits caused by or arising out of your membership or the use of this Service, any breach by you of these Terms and Conditions and any breach by you of any applicable law or regulation.

Limitation of Liability;

To the extent permitted by law, in no event will we or any or our officers, employees, agents, consultants and affiliates be liable for any loss or damages, including without limitation direct or indirect, special, incidental, or consequential damages, losses or expenses arising in connection with your membership, use of this Service or Website or any linked site, or any merchant site or use thereof or inability to use by any party, or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, computer virus or line or system failure, even if we or our representatives, are advised of the possibility of such damages, losses or expense.

Warranty;

The Services, including text, graphics, links, or other items on this Website are provided "as is", "as available". We do not warrant the accuracy, adequacy or completeness of the content of this Website or the merchant's websites and to the extent permitted by law expressly disclaim liability for errors or omissions contained therein. Except for warranties which cannot be excluded at law, no warranty of any kind, implied, express or statutory including but not limited to the warranties of non-infringement of their party rights, title and freedom from computer virus, is given in conjunction with this Website and the merchant's websites.

Termination;

You can terminate your membership at any time;

We shall terminate your membership upon you ceasing to be an employee or associate of our client;

We in our absolute discretion shall determine if you are entitled to the cashbacks or rewards or benefits credited to your account upon termination of your membership. If we determine you are entitled to the cash backs or rewards or benefits then you must within three months of the date of termination provide your bank account details for deposit of any funds and an address for delivery of any awards. If these details are not provided then the cash back and rewards shall be forfeited;

We can terminate your membership if you breach these Terms and Conditions and your account shall be closed and you shall forfeit all cash back and rewards credited or to be credited to your account;

If an account is found to contain transactions gained as a result of spamming, the account in question will be terminated without notice

and any credits contained in your account will be forfeited;

In order to minimise our administration overhead, or for any other reason, we reserve the right to terminate dormant accounts. In order to keep an account active and ensure it doesn't get marked as dormant, we do not require purchase transactions, but we do require you to log in to your account at least once every 12 months;

However, we reserve the right to terminate a member's account if a serviceable email address is not provided and also if that member marks our emails, newsletters as abusive, junk or spam;

If an account is found to be registered under a member who already has another account, the account will be terminated without notice and any cash backs credited to the member's account shall not be paid to the member;

We reserve the right to refuse membership and further, in the event of fraudulent, abusive or other activity we determine to be un-fair, we reserve the right to terminate your account and any cash backs or rewards or benefits credited to the member's account shall not be paid to the member;

We reserve the right to refuse any application to re-join once terminated.

No Advice;

We do not give any advice on any financial services including credit or financial products that may be advertised on our site.

Enquiring on any financial services is a personal choice as it entails your needs, objectives and financial circumstances. You acknowledge and agree that our site provides "no advice service"

Please seek professional advice from an authorised financial services representative.

Gift Cards, Hotels and Concerts & Shows;

At our discretion and depending on availability, we may upon your request, permit you to redeem your cash back funds in your account to purchase Gift Cards only;

Gift Cards - are like cash and must be treated as such. You have the option to receive your Gift Cards by Normal Mail, eVouchers or Registered Post. You are responsible for your gift cards that are lost or stolen and there are absolutely no refunds and we will not replace lost or stolen Gift Cards;

eGift Cards maybe recoverable but each will be reviewed on their merits.

No Cashback applies to Gift Cards as they are discounted at the point of purchase.

Concerts & Shows: We are bound by the same rules set by promoters, ticketing agents, venues and have no control over cancelled shows, lost or cancelled tickets or wrong bookings. No refunds are possible once you book a Concert or Show. If your tickets have been lost or stolen we will do our best to resolve this issue but we cannot promise that we can resolve this issue, we are bound by ticketing third parties.

Bookings are subject to availability. Once confirmed, bookings may not be cancelled, exchanged or monies refunded. The booking fee and credit card charges will not be refunded if a concert or show is cancelled by the artist, promoter or the venue, but you will receive the full ticket amount provided we obtain a refund from the artist, promoter or venue.

The service and its affiliates are unable to guarantee specific seating locations and therefore cannot accept liability in respect of claims made by members resulting from venue designation or allocation being perceived as below expectation.

Ticket prices include service fees, ticket agency booking fees, promoter's fees where applicable and GST. A handling fee is also charged per booking, this fee is not included within the ticket price. GST may apply to event tickets purchased for events outside of Australia.

Tickets will be mailed two weeks prior to event date (earlier where possible) or will be available for collection at the event box office.

Ticketing - We have no authority to make representations as to the quality or location of seating, unless specified by the agent. Furthermore:

Prices are subject to change without notice.

Information, cast and event dates are subject to change.

The Service and its affiliates are not responsible for any cancellation or rescheduling of events or for changes in the programme or performers.

In the case of rescheduling of an event, subject to the promoter, ticketing agents or venue's consent, tickets will be transferred to the new date.

No refund can be given if the date of the rescheduled event conflicts with other tickets that have been purchased or can no longer be used due to your travel plans or other commitments.

The Service reserves the right to charge an administration fee if a lost ticket voucher needs to be issued.

The Service and its affiliates are not responsible for issues arising at the performance relating to venue / performance or the behaviours of other patrons.

Hotels - Hotel cancellation fees will apply and are determined on a case by case basis and are subject to agreements between the Service and the hotel management. In the case of an event being cancelled or re-scheduled the monies paid for the accommodation component of the package is non-refundable

Travel Insurance: Where accommodation and/or travel arrangements are included in your booking we strongly recommend that you purchase a comprehensive travel insurance policy.

The Service finalises all arrangements upon the express condition that it shall not be liable, apart from non-excludable liability, for any injury, death, damage, loss, accident, delays, generally or irregularity which may be occasioned either by reason of any defect in any venue, vehicle, vessel or aircraft, or through the acts of default of any person engaged in conveying or accommodation of passengers, or in the carrying out of arrangements of tours, events or otherwise in connexion herewith.

The Service has / have utilised information provided by third party companies and all attempts have been made to ensure the accuracy of this information. Alterations and amendments can occur and the 'Service' cannot be held responsible.

Fruitloop Friday: This is an online shopping program that supplies goods from third parties at discounted rates. We have no control over payments, deliveries, warranties or any financial purchases made from a third party. Kerching is not a Retailer or Manufacturing company. We accept no responsibility on any financial or property loss that may occur when purchasing from any Retailer / Third Party that are displayed on the Kerching website.

When you agree to receive communications from Kerching. We source product information from trusted third parties and take no responsibility on any information that could be false, misleading or cause financial loss.

Let it be known: One person from a family may participate, if more then one family member has been found to circumvent this process, your membership and any financial credits could be forfeited, at the discretion of Kerching management. (see Termination)

Kerching Website & App: We source daily product feeds from a range of retailers and display those Retailers products and prices within the Kerching App and Website. This includes the new program called Kerching Price Komparison.

You understand that:

The information, text, materials, graphics, logos, button icons, images, video and audio clips, trade marks (whether registered or not), advertisements, layout, arrangement, graphical user interface, look and feel, and control features of the Kerching Website or App (Content) is protected by copyright, trade mark and other intellectual property laws.

To the extent permitted by law, the Kerching makes no warranties in relation to the Content, completeness of search results, suitability, quality, safety or legality of any items listed on the Website or the availability of users to complete a transaction with third parties.

Kerching does not warrant anything about the reliability, ownership, accuracy, completeness, timeliness, quality, physical state or suitability for a particular purpose of any Content, software, text, graphics, links, communications, or any other material provided on or accessible through the use of its website or App.

You accept all risks and responsibility for all loss, damage, costs and other consequences resulting from using the Kerching programs or the material on or accessible through the Website and App.

Kerching has the right to change any material at any time without notice

Contact Us

If you have queries about our Terms & Conditions. You can "Contact Us" at the bottom of our Website page.

Severability

Should any part of these Terms and Conditions be or become invalid, that part shall be severed from the Terms and Conditions. Such invalidity shall not affect the validity of the remaining provisions of the Terms and Conditions.

Dispute resolution

Any dispute or difference arising in connection with this agreement shall be submitted to arbitration in accordance with, and subject to, the Rules for the Conduct of Commercial Arbitrations of the Institute of Arbitrators and Mediators, Australia. During such arbitration, both parties may be represented by a duly qualified legal practitioner.

Governing Law

These Terms and Conditions shall be Governed by and construed in accordance with the laws of the State of New South Wales and the Commonwealth of Australia. You submit to the jurisdiction of the courts of New South Wales and the Commonwealth of Australia.